Who are we?

 

We are the Shakti team at Shakti Man Ltd, a company registered on the Isle of Man under company number 003844V and with our retail store at 18 Parliament Street, Ramsey, Isle of Man, IM8 1AP

We do business as Shakti Man, a real life shop and this online store: www.shaktiman.co.uk

 

 

How to Contact Us

 

Talk to us on the phone: +44 1624 815060 during opening hours (Mon - Fri 10am - 5pm and Sat 9am - 5pm, closed Sun)

Or write to us at: info@shaktiman.co.uk

 

 

Delivery 

 

Delivery is subject to stock availability. We try our very hardest to keep our online store up to date but there may be times when we might be out of stock of something but the web is showing in stock. If this is the case then you will be notified and given an option to go on a waiting list or be credited. We are a small team of human beings and we will always do our best to make your shopping experience with us a HAPPY one.

We will only charge one lot of postage per order. 

 

Collection

 

If you live on the Isle of Man, you can collect your orders direct from our shop - we'd be very happy to meet you in person! We are a little concerned about the 'decline of the highstreet'. After all, many people rely on the services and local shops that exist in our communities. We don't want real shops - or libraries - or community centres to close. We don't want to see our highstreets become empty. So, although we love our customers to shop on our website, especially those who live far away, we REALLY LOVE our customers to collect their goods in person. It makes our town come alive again! And to do our bit to help save the highstreet, we will give a donation to a local charity every time you buy on-line and collect in-store. It's easy - make your purchase at www.shaktiman.co.uk, simply select ‘Collection’ from the delivery options, we will pack and prepare your purchase for collection, and we'll see you soon! It couldn't be more simple. 

 
 

Delivery costs 

 

Please note some of our heavy items are 'collect only'. If you are unable to collect, we can arrange a quote for a courier service direct to your door. 'Collection only' mainly refers to furniture and some other heavy items. See 'PRODUCT DESCRIPTION' under each individual product and if collection only applies, it will say so.
 
Postage to Isle of Man is as follows:

NEW POSTAGE FOR ON ISLAND: FREE DELIVERY FOR ALL ORDERS 

Allow between 3-6 working days for delivery.

Express: £9.95

Allow 1-2 working days for delivery.

 

Postage to UK is as follows:

FREE DELIVERY FOR ORDERS OVER £50! 

Under £50, P&P is as follows:

Standard delivery: £4.95

Allow between 3-6 working days for delivery.

Express: £9.95

Allow 1-2 working days for delivery.

 

Postage to Europe: £9.95

Postage to Rest of the World: £29.95

Please note we may change this and calculate the postage based on individual order weights. As we are a small business it is tricky to calculate a flat rate postage price internationally - and many of our items are very heavy. Please allow 10 - 15 working days for delivery from placing the order. If you would like signed for and tracked - then please contact us via email - we will then weigh your items and give you a quote.

 

 

Returns policy 

 

Although we make every effort to ensure that descriptions and pictures of our lovely products are as accurate as possible, we hope that you will understand that due to the unique, hand crafted nature of our goods, there may be slight variations in colour or size. We hope you LOVE all of your purchases, but if you are not happy with any items you can return them within 14 days of receipt for either a full refind, exchange or voucher/credit note. Unfortunately we cannot exchange earrings or underwear for reasons of hygiene unless they are faulty. Original postage costs will not be refunded.

You also have the right to cancel your purchase entirely if you let us know in writing within 7 days of receipt and return all the items. If you cancel your purchase in this way we will refund your total purchase amount, including the original postage costs, in compliance with the Distance Selling Regulations. 

 

We ask that you return items unused, in perfect condition and complete with original swing tags attached.

 

 

How do I return my order? 

 

Please email us and we will send you our returns form. We appreciate any feedback that you may have about a product, so please be sure to fill in the returns form in full.

Wrap the unused item securely in its original package.

Unfortunately goods must be returned to Shakti Man at your expense, unless we have accidentally sent an incorrect item. 

Please make sure that you get a 'proof of posting' certificate from your Post Office. This will cover you if the goods are lost in the post. 

If you have received an incorrect item, please contact us by email at info@shaktiman.co.uk or phone 01624 815060 so we can arrange the return delivery.

 

 

Faulty goods

 

Every order is hand packed and has been carefully checked for quality by the Shakti team. If, despite our best efforts, we have overlooked a defect of any kind, please let us know within 7 days of receipt via email at info@shaktiman.co.uk or phone 01624 815060 and we will arrange a refund or replacement.

 

 

Payments

 

We accept online payment in a secure environment with Visa and MasterCard credit and debit cards, as well as Solo and Maestro cards. 

The Shakti Man online store works with HSBC to incorporate the very latest encryption technology (SSL) to ensure that your transactions with us are private and protected as they travel across the Internet. When you proceed to make your purchase, your browser makes a connection to the HSBC secure payments server. Your browser will show a padlock to indicate that it has made a secure connection and depending on your browser a window may pop-up to notify you that you are entering this safe area. 

Once you have confirmed your order, payment is taken from your account. 

To protect cardholders, your bank may request that you are screened using 3D Secure (MasterCard Secure Code and Verified by Visa) and by an independent fraud prevention service. We may contact you for additional security purposes should we deem this necessary. 

 

 

Product Portrayal

 

While every effort has been made to portray items accurately, slight variations may occur; this is the nature of unique, hand crafted goods. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependent on the calibration and settings of individual computer screens!

 

 

Prices

 

All prices are shown in pound sterling and include 20% VAT on all items except; children’s clothing, books, food. 

Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time. Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced - we’re only human beings! If we discover a pricing error we will contact you and ask you whether you wish to cancel your order or continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. 

 

 

Offer Codes

 

Please remember that if you have an offer code to redeem you will need to type in the offer code on the basket page before you place your order. Once the order is placed we cannot amend it.

 

 

Questions

 

We are here to help! Please phone us on 01624 815060 or write to us at info@shaktiman.co.uk or even better post us a letter! We're at Shakti Man, 18 Parliament Street, Ramsey, Isle of Man, IM8 1AP. We would love to hear from you if you have any questions, comments or suggestions or if you just need a chat...